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## Who can use Elan API products?
Anyone can view an overview of our API products. To view our technical documentation and use our products you need to create an account.

## How do I create an account?

[Signing up](/sign-up) is easy with on-screen instructions that guide you along the way. If you need help, [Contact us](/contact).

## What should I do if I didn’t receive the account activation email?

Check your email spam folder. [Contact us](/contact) if you can’t find the account activation email. 

## Who should I contact if I have a technical question about an API product?

Each API has comprehensive technical documentation to help you along your way. Our support team is also available   to assist you with any questions or issues you may have via the [Support form](/support). 

## How do I change my username or email address?

Submit the [Contact us](/contact) form and tell us what you need to change. Include your username or email address. We’ll send you an email with next steps.  

## If I forgot my password, how can I update it?

Go to [Forgot password](/forgot_password) and enter the email address for your account. We’ll send you a link to change it.

## What browsers are supported by the Elan Developer Portal? 

Regardless of browser choice, we encourage you to update your browsers often. An up-to-date browser provides the most current security safeguards to protect your information, improved performance and navigation, and optimal site functionality.

We support the following web browsers:

**Microsoft<sup>®</sup> Windows 7 or higher** 
- [Google Chrome](https://www.google.com/chrome/) 57 or higher
- [Internet Explorer](https://support.microsoft.com/en-us/help/17621/internet-explorer-downloads) 11 or higher 
- [Firefox](https://www.mozilla.org/en-US/firefox/new/) 52 or higher 
- [EDGE](https://www.microsoft.com/en-us/windows/microsoft-edge) 12 or higher

**macOS 10.10 or higher** 
- [Safari](https://www.apple.com/safari/) 10 or higher 
- [Google Chrome](https://www.google.com/chrome/) 57 or higher

## How can I create a new sandbox project?

Some APIs give you the ability to create projects in a sandbox environment. See the [Create a new project](/user-guide#create-a-new-project) section of the User guide. If you receive an error message when trying to create a project, or if your organization is not registered, [Contact us](/contact) for assistance.

## Where are my sandbox projects?

Create and manage sandbox projects from the Credentials page. Select your name from  the navigation bar, and then choose Credentials. From there you can create a new sandbox project and manage existing projects.  

## How can I raise my project environment?  

See [Getting started in a test environment](/user-guide#get-started-in-a-test-environment) in the User guide to learn how to promote  your sandbox project to the next level.


FAQ